Services
Odoo Support & Maintenance
The go-live is the start of the relationship, not the end. Systems drift: Odoo ships updates, integrations’ APIs deprecate, staff turn over, and the business changes shape. Support is what keeps the system matching reality, and what stops small issues compounding into re-implementation conversations.
Our support clients get the same senior team that builds our connectors, with response commitments in writing.
What the work involves
- Retainers with real SLAs. Defined response and resolution targets by severity, in writing. A production-down issue is treated like one.
- Proactive monitoring. Integration health, scheduled job failures and error queues watched actively, so we’re often fixing an issue before your team reports it. Connector clients get sync monitoring as standard.
- Small changes without ceremony. Fields, reports, access tweaks and workflow adjustments handled inside the retainer, keeping the system matching how you actually work.
- Upgrade readiness. Retainer clients get periodic upgrade assessments, so the version conversation happens on your schedule rather than when support for your version ends.
- Knowledge continuity. Documentation maintained as changes land, and no key-person risk: our senior oversight means more than one person understands your system.
How we work as your operations partner
- System audit first. Whether or not we built your system, we start by documenting what we’re taking responsibility for. The audit report is yours regardless.
- SLAs in writing. Response and resolution targets by severity, agreed before the retainer starts, so a production-down issue is treated like one.
- Onboarding and monitoring. Integration health, scheduled jobs and error queues wired into our monitoring, so we often see issues before your team reports them.
- A monthly rhythm. Small changes handled inside the retainer, a report of what was done and what it cost in hours, no surprises.
- Quarterly review. Usage against the retainer honestly discussed, upgrade posture assessed, and the plan adjusted. Senior eyes stay on your system permanently.
Common questions
What are the retainer options?
Monthly tiers by hours and coverage window, from business-hours cover for stable systems to enhanced cover for trading-critical operations. Unused structure honestly discussed at review; we don't sell hours you won't use.
We didn't implement with you. Will you support us?
Yes, after a paid system audit that tells both of us what we're inheriting. The audit report is yours regardless of whether you stay.
What's out of scope on a retainer?
New feature development beyond agreed small-change thresholds gets scoped separately with a fixed quote, so retainers stay predictable for both sides.
How fast do you actually respond?
Severity-based targets in writing: production-down issues get immediate attention within the covered window. Ask us for the current SLA sheet and holiday coverage arrangements.
Can you support our custom modules written by someone else?
Yes, after the audit. We'll grade each module (solid, fragile, dangerous) and price support honestly based on what we find rather than a blind flat rate.
Not sure where to start? Book a free discovery call and we’ll map your current setup, or request a free Odoo health check if you’re already running Odoo.